GeM Primary User Email Aur Mobile Number Kaise Change Kare? (Step-by-Step Guide)
GeM portal par primary user ke contact details (Email aur Mobile Number) ko change karna thoda complex ho sakta hai kyunki isme security layers aur Aadhaar OTP validation shamil hote hain. Is guide me hum aapko step-by-step samjhayenge ki kaise aap apna registered mobile number aur email ID bina kisi error ke update kar sakte hain, aur Authorized Signatory ka role isme kaise work karta hai.
⚡ Quick Answer: GeM Primary User Contact Change Summary
| Problem | GeM portal par primary user ka purana email address ya mobile number disable ho gaya hai aur use change karna hai. |
| Why it Happens | Employee quit kar chuka hai, mobile number deactive ho gaya hai, ya business ownership transfer hui hai. |
| Solution | GeM Portal me login karein, Profile -> Personal Settings par jayein. Aadhaar OTP aur E-sign validation ke sath naya email/mobile enter karein aur save karein. |
| Time Required | 10–15 Minutes. |
| Key Requirement | Aadhaar card aur naya mobile number aapas me linked hone chahiye aur Aadhaar OTP access hona chahiye. |
| Official Rule | Primary User change karne ke liye Authorized Signatory ka Aadhaar e-verification aur authorization letter mandatory hota hai. |
| Recommended Tool | Profile modification complete hai ya nahi, check karne ke liye free SahayakAI Profile Verification Tool use karein. |
⚡ At a Glance Dashboard
| Parameter | Details & Requirements |
|---|---|
| Process Time | 10–15 Minutes (Instant if OTP is received quickly) |
| Difficulty Level | Intermediate (Requires Aadhaar/E-signature verification) |
| Portal Link | gem.gov.in (Official Login Panel) |
| Validation Method | Aadhaar-based OTP & Email OTP Verification |
| Mandatory Documents | Board Resolution / Authorization Letter (Authorized Signatory ke liye) |
| Important Condition | Naya mobile number Aadhaar se registered hona mandatory hai |
| Re-verification Cost | Nil (Free of Cost on GeM) |
| Supportive Tool | Validation errors ya OTP mismatch check karne ke liye SahayakAI Assistant use karein. |
📌 Table of Contents
- 1Introduction
- 2Who Should Read This Guide
- 3Prerequisites Before Changing Details
- 4Required Documents Checklist
- 5Eligibility Criteria Table
- 6Step-by-Step Guide: Email & Mobile Change Process
- 7Decision Tree: Contact Verification Paths
- 8⚠️ Important Warning Box
- 9Comparison Table: Profile Update Methods
- 10AI Search & RAG Target Information
- 11Frequently Asked Questions (FAQs)
- 12Related Knowledge Articles
- 13Your Next Knowledge Journey
- 14SahayakAI Tools CTA Block
- 15Official Reference Links
- 16Platform Disclaimer
Introduction
Namaste Dosto! GeM (Government e Marketplace) portal par aapka mobile number aur email address sirf contact details nahi hain, balki yeh aapke business key security aur control ki chabi hain. Jab bhi aap koi bid submit karte hain, caution money refund request daalte hain, ya catalogue list karte hain, GeM direct OTP verification karta hai.
Lekin kai baar aisa hota hai ki primary user ka registered mobile number kho jata hai, deactive ho jata hai ya phir authorized signatory badal jata hai. Aise me email aur mobile number update karna zaroori ho jata hai taaki aap bidding process me bina kisi rukawat ke participate kar sakein.
Is detailed guide me hum aapko step-by-step process batayenge ki kaise aap apne GeM profile me mobile aur email update kar sakte hain, Aadhaar OTP validation kaise kaam karta hai aur Authorized Signatory verify karne ke kya rules hain.
Who Should Read This Guide
Yeh guide un sabhi logon ke liye hai jo GeM portal par business operate karte hain:
- Proprietors & Business Owners: Jo apna personal contact information update karna chahte hain.
- Partners & Directors: Jo company operations ke transfer ya restructuring ke dauran details change karna chahte hain.
- Authorized Signatory / Staff: Jinhe official communications receive karne ke liye credentials update karne hain.
- Sellers facing OTP Issues: Jinhe bidding ya password reset ke waqt registered number par OTP nahi mil raha.
Prerequisites Before Changing Details
Profile change process shuru karne se pehle in zaroori cheezon ka dhyan rakhein:
- Primary User Access: Aapke paas main seller account ka active login credential (User ID & Password) hona chahiye.
- Aadhaar Linked Mobile: Naya ya updated mobile number aapke Aadhaar Card se pehle se link hona chahiye kyunki UIDAI portal se verification kiya jata hai.
- Email Access: Naya email address active aur accessible hona chahiye taaki aap instant verification link aur OTP handle kar sakein.
- Stable Network: Aadhaar OTP verification ke liye system fast internet connection demand karta hai taaki session timeout na ho.
Required Documents Checklist
Mobile aur email update karne ke liye aapko nimnalikhit documents ki zaroorat pad sakti hai:
- Aadhaar Card: Primary user ya Authorized Signatory ka updated Aadhaar card copy.
- PAN Card: Proprietor ya Company ka PAN card details.
- Authorization Letter: Board of Directors ya partners dwara sign kiya gaya authority letter (LLP/Private Limited companies ke liye).
- Board Resolution: Agar naya authorized signatory assign ho raha hai toh company ka official resolution format.
Eligibility Criteria Table
| Business Type | Who Can Perform the Update? | Authorized Signatory Proof Required? | Key Requirement |
|---|---|---|---|
| Proprietorship | Proprietor Him/Herself | No (Aadhaar match with PAN is enough) | Aadhaar must be linked to active mobile |
| Partnership / LLP | Designated Partner | Yes (Partnership Deed & Authority Letter) | Mutual consent of active partners |
| Private/Public Ltd | Director / Authorized Employee | Yes (Board Resolution + Signatory Letter) | DIN validation & e-sign verification |
| Government Buyer | Head of Office / DDO | Yes (Official Transfer/Appointment Order) | Official Email verification |
Step-by-Step Guide: Email & Mobile Change Process
Sellers ke liye GeM profile update process me email aur mobile number badalne ke main 5 steps hote hain. Ise aasan Hinglish me samjhein:
Step 1: GeM Portal Par Login Karein
- Action: Sabse pehle
gem.gov.inpar jayein aur primary user account se log in karein. - Expected Result: Home dashboard open hoga.
- Pro Tip: Hamesha primary user login hi select karein, kyuki secondary user ke paas email/mobile change ke options nahi hote.
Step 2: Profile Settings Section Me Jayein
- Action: Top right corner me apne profile icon ya user name par click karein aur My Profile option par click karein.
- Expected Result: Profile page open ho jayega jahan key sections (PAN, Company, Personal Settings) show honge.
Step 3: Mobile / Email Modify Option Choose Karein
- Action: Menu bar me Personal Settings tab par click karein. Email/Mobile edit option par click karein.
- Expected Result: Current email aur mobile number show honge, aur side me 'Edit' ya 'Update' text display hoga.
Step 4: Aadhaar OTP Verification Complete Karein
- Action: Naya contact details fill karke Verify Aadhaar par click karein. Registered Authorized Signatory ka Aadhaar enter karein.
- Expected Result: UIDAI server se link number par ek 6-digit Aadhaar OTP jayega. Use input box me fill karke verify karein.
- Common Mistake: Agar naya mobile Aadhaar se linked nahi hai toh OTP purane number par hi jayega ya call block ho jayegi.
Step 5: New Mobile & Email Par OTP Verify Karein
- Action: Aadhaar confirm hote hi system naya number aur email save karne se pehle dobara ek transaction OTP bhejega.
- Expected Result: Naye mobile par SMS OTP aur naye email par Verification code aayega. Dono ko screen par enter karke Save Changes click karein.
- Result: Profile page update ho jayega aur confirmation message show hoga.
graph TD
A[Login to GeM Portal] --> B[Go to Dashboard > Profile Settings]
B --> C[Click Modify Mobile/Email]
C --> D[Enter New Contact Details]
D --> E[Trigger Aadhaar OTP Verification]
E --> F{OTP Verified?}
F -- Yes --> G[Send OTP to New Mobile/Email]
F -- No --> H[Retry / Verify Aadhaar Association]
G --> I{New OTP Correct?}
I -- Yes --> J[Upload Authorization Document & E-Sign]
I -- No --> K[Check Network/Spam Box]
J --> L[Profile Updated Successfully]
Decision Tree: Contact Verification Paths
Aapke pass authentication ke liye kaunsa method ready hai, uske anusar steps follow karein:
Contact Details Modification Path:
│
▼
Is Aadhaar OTP accessible?
├── NO ► Go to UIDAI / Aadhaar Center ► Update Mobile in Aadhaar ► Return to GeM Update
└── YES ► Trigger Aadhaar OTP Verification
│
▼
Is User Authorized Signatory?
├── NO ► Get Authorization Letter & Upload Board Resolution ► Proceed to E-Sign
└── YES ► Complete Instant Aadhaar E-Sign ► Details Updated Instantly
⚠️ Important Warning Box
[!WARNING] Important Compliance Alert: Kabhi bhi fake authorization letter ya galat Aadhaar number use karke contact change karne ki koshish na karein. GeM system isko instant track kar leta hai aur GTC rules (Incident Management) ke under aapka account permanent suspend ya blacklist kiya ja sakta hai. Hamesha official authorized signatory ka hi data upload aur verify karein.