[!TIP] Quick Answer: GeM par order cancel hone se aapke account par "Incident" raise hota hai. Agar aap order fulfill nahi karte ya fake documents dete hain, toh buyer contract terminate karke aapko portal se ban (debar) karwa sakta hai.
| Feature | Details |
|---|---|
| Default Ground | Non-delivery / Quality failure |
| Financial Loss | Forfeiture of ePBG / EMD |
| Rating Impact | Massive drop in Seller Rating |
| System Action | Show-cause notice via IMS |
GeM par contract milna ek legal obligation hai. Agar seller apni commitment poori nahi karta, toh buyer ke paas contract cancel karne ki power hoti hai, jiske kaafi severe consequences hote hain.
| Action | Grounds |
|---|---|
| Mutual Cancellation | Genuine unavoidable circumstance (force majeure) |
| Default Cancellation | Seller unresponsive, failed delivery timeline |
Have you missed delivery? -> Did buyer raise incident? -> Reply immediately with facts. Ignore = automatic suspension.
[!CAUTION] Agar buyer order cancel karta hai due to default, system aapki profile par "Severe Incident" mark karta hai, jo doosre buyers ko bhi dikhta hai aur future bids mein aapko disqualify karwa sakta hai.
| Feature | Short Closure | Termination for Default |
|---|---|---|
| Mutual Agreement | Yes | No (Forced) |
| Penalty | None | PBG forfeited, ID suspended |
Q1: Can I appeal an unfair cancellation? A: Yes, you can escalate the incident to GeM Admin in the IMS if you have proof.
Q2: Will my PBG be returned? A: If terminated for default, the buyer has the right to encash/forfeit your PBG.
(...13 more FAQs covering suspension periods, appeal committees, mutual cancellations, etc.)
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