[!TIP] Quick Answer: GeM par disputes resolve karne ke liye Incident Management System (IMS) ka use hota hai. Agar buyer or seller aapas mein issue solve nahi kar paate, toh GeM Admin as a mediator intervene karta hai.
| Action | Detail |
|---|---|
| Platform | Incident Management System (IMS) |
| Response Time | 48-72 Hours per reply |
| Mediator | GeM Admin / Escalation Matrix |
| Final Recourse | Arbitration as per Indian Law |
B2G (Business to Government) transactions mein disputes aana normal hai—chahe payment delay ho, unfair rejection ho, ya wrong specs. Is guide mein hum dispute ko professionally aur legally handle karna sikhenge.
| Issue Type | Who can raise? |
|---|---|
| Payment Delay | Seller |
| Unfair Rejection | Seller |
| Quality Issues | Buyer |
Buyer not paying? -> Wait 10 days post CRAC -> Still no pay? -> Raise IMS Incident -> Escalate.
[!WARNING] Hamesha polite aur professional language use karein IMS mein. Abusive language ya fake documents upload karne par GeM Admin seller ki ID permanently ban kar sakta hai.
| Feature | IMS (GeM) | Legal Court |
|---|---|---|
| Time Taken | Days to Weeks | Months to Years |
| Cost | Free | High legal fees |
Q1: Can I call the buyer directly? A: Yes, mutual resolution is always encouraged before raising an incident.
Q2: What is the role of GeM Admin? A: GeM Admin acts as a neutral party to review evidence and enforce platform rules, like suspending the erring party.
(...13 more FAQs covering MSME Samadhaan, arbitration clauses, communication logs, etc.)
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Independent Platform Disclaimer: SahayakAI is an independent AI-powered procurement knowledge platform and is not affiliated with Government e Marketplace (GeM), CPPP, IREPS, or any Government authority.