GeM Seller Performance Dashboard: Ratings, Dispatch & Warning Alerts Tracking Guide

⚡ At a Glance Dashboard

📌 Table of Contents

1. 1
   Introduction
2. 2
   Who Should Read This Guide
3. 3
   Prerequisites
4. 4
   Required Documents Checklist
5. 5
   Eligibility Criteria Table
6. 6
   Step-by-Step Guide: How to Track Performance Metrics
7. 7
   Understanding Seller Rating Statistics
8. 8
   Dispatch Performance Percentages & SLA
9. 9
   Managing Warning Notices & Incident Alerts
10. 10
    Decision Tree: Incident & Rating Action Flow
11. 11
    ⚠️ Important Warning Box
12. 12
    Comparison Table: GeM Performance Dashboard vs Other Public Portals
13. 13
    AI Search / RAG Target block
14. 14
    Frequently Asked Questions (FAQs)
15. 15
    Related Knowledge Articles
16. 16
    Your Next Knowledge Journey
17. 17
    SahayakAI Tools CTA block
18. 18
    Official Reference Links
19. 19
    Platform Disclaimer

Introduction

GeM (Government e Marketplace) portal par business badhane aur orders gain karne ke liye aapki credibility sabse badi assets hai. Buyers jab bhi koi products direct purchase karte hain ya bid evaluate karte hain, toh unhe har seller ka Seller Rating aur Performance Dashboard check karne ki suvidha milti hai.

GeM portal ek internal scoring model use karta hai jo seller ki delivery history, quality checks, buyer complaints aur operational timelines ko aggregate karta hai. Agar aapka delivery score decrease hota hai ya aapki ratings down hoti hain, toh aapki products search results me neeche chali jayengi aur regular orders milna band ho jayenge. Iske alawa, warning notices ya incident management warnings ko ignore karne se aapko platform se suspension/block bhi mil sakta hai.

Is guide me hum aasan Hinglish me samjhayenge ki aap apne performance indicators ko kaise monitor kar sakte hain aur alert flags aane par kaise action lena chahiye.

Who Should Read This Guide

Yeh guide har us business aur professional ke liye hai jo GeM portal par trade karte hain:

• Active GeM Sellers: Jo orders complete kar rahe hain aur apni ratings safe aur green rakhna chahte hain.
• Operations & Logistics Managers: Jo dispatch timeline monitor karte hain taaki dispatch score delay penalties se bacha rahe.
• Compliance & Legal Teams: Jo buyer complaints aur incident show-cause notices ka formal reply submit karte hain.
• Business Owners/OEMs: Jo product performance statistics check karke business strategy design karna chahte hain.

Prerequisites

Performance dashboard tracking aur rating maintenance ke liye aapke paas in chizon ka hona zaroori hai:

• Active GeM Seller Account: Login ID aur Password details ke sath access.
• Active Incident Management Portal Profile: Profile verification complete hona chahiye.
• Ongoing/Delivered Orders History: Kyunki rating data orders aur delivery timeline par base karta hai.
• Correct Contact Details: Registered email aur mobile number synced hona chahiye, taaki warning notifications aane par instant updates mil sakein.

Required Documents Checklist

Incidents/Warning Alerts resolve karne aur dispatch performance verify karne ke liye aapke paas in items ka checklist hona zaroori hai:

• Consignee Receipt and Acceptance Certificate (CRAC): Delivery confirmation check ke liye.
• Proof of Dispatch (POD) / Transporter Lorry Receipt (LR): On-time delivery proof ke liye.
• Buyer Communication History: Dispute resolution notifications aur formal emails.
• Technical Specification Documents: OEM test certificates jo quality issues proof kar sakein.
• Show-Cause Reply Draft: Legal & format response templates (agar incident active ho).

Eligibility Criteria Table

GeM portal par high-volume bidding aur direct purchases ke liye seller rating metrics aur dispatch percentages healthy rakhna zaroori hai. In thresholds ko maintain karna compulsory hai:

Note: Slabs aur actions GeM system ke current automated compliance algorithms ke mutabik perform hote hain.

Step-by-Step Guide: How to Track Performance Metrics

Apne GeM Dashboard par performance check karne aur dashboard ratings maintain karne ke liye step-by-step process follow karein:

Step 1: Performance Section Navigate Karein

• Action: GeM official home gem.gov.in par credentials ke sath login karein. Top navigation menu me dashboard panel select karne ke baad Performance section par click karein.
• Details: Screen open hote hi aapko live chart aur statistics dikhenge.
• Expected Outcome: Yahan rating overview, incident notices count, aur dispatch percentages dynamically load honge.

Step 2: Rating Statistics Trace Karein

• Action: Rating Details option select karein.
• Details: Aapki composite rating display hogi. Yeh rating 3 major parameters par evaluate hoti hai:
  1. Delivery Rating: Kya orders specified timeline ke andar deliver ho rahe hain?
  2. Product Quality Rating: Kya buyers ne products specifications ya deviations ke regards feedback diya hai?
  3. Operational Discipline: Kya show cause replies aur order acceptances time par ho rahe hain?
• Pro Tip: Negative ratings details par click karke direct order ID match karein aur buyer feedback response check karein.

graph TD
    A[GeM Dashboard Login] --> B[Navigate to Performance Section]
    B --> C[Check Rating Statistics]
    B --> D[Evaluate Dispatch Performance %]
    B --> E[Review Warning & Incident Alerts]
    C --> F{Rating Score < 4.0?}
    F -- Yes --> G[Identify Target Negative Orders]
    F -- No --> H[Maintain Operations Clean]
    D --> I{Dispatch Score < 90%?}
    I -- Yes --> J[Check Delayed Invoices & Log LRs]
    I -- No --> K[Healthy Logistics Status]
    E --> L{Pending Warning Alert?}
    L -- Yes --> M[File Show-Cause Reply within SLA]
    L -- No --> N[No Actions Required]

Step 3: Dispatch Performance Percentage Calculation Verify Karein

• Action: Dispatch Performance section par hover karein.
• Details: GeM calculate karta hai ki aapne active contracts ki delivery date meet ki hai ya nahi.
  • Formula: (Total On-Time Dispatches / Total Orders) * 100.
  • Is calculation me dynamic grace days and extension periods include hote hain agar buyer ne approval diya ho.
• Pro Tip: Delivery delays se bachne ke liye logistics information update karte hi portal par Courier/LR details manually update karein.

Step 4: Warning Notices & Incident Alerts Track Karein

• Action: Check Incident Tracker and Notices window.
• Details: Agar buyer ne delivery deviation, defective specifications ya late compliance ke liye incident generate kiya hai, toh red alert notifications generate honge.
  • Alert notification detail verify karein (Order ID, Incident Code, and Reason).
  • System clock real-time check karein jo reply time limit show karti hai.

Understanding Seller Rating Statistics

GeM portal par seller rating ek crucial dynamic parameters hai. Yeh standard parameters par construct hoti hai:

1. Buyer Feedback Index: Buyers purchase cycle complete hone ke baad seller performance ko star rating system (1 to 5) par feedback rate karte hain.
2. Quality Conformance Index: Agar product parameters testing standards me pass hote hain, toh score green mark hota hai. Reject items count negative flags push karte hain.
3. Admin Actions Penalties: System rules violation alerts count rating stats me negative indexing ke sath adjust kiye jate hain.

Dispatch Performance Percentages & SLA

On-time delivery rules strictly monitor kiye jate hain.

• SLA Timeline: Contract award hone ke time jo delivery timeframe mention hota hai, use meet karna compulsory hota hai.
• Calculation Window: Yeh statistics sliding window model (generally last 3 to 6 months contracts) par evaluate hotey hain.
• Impact of Delay: Delay dispatches par buyers Liquidated Damages (LD) charge laga sakte hain. Iske sath hi, dispatch percentage threshold 90% se low jaane par bid submission capabilities block ho sakti hain.

Managing Warning Notices & Incident Alerts

Incident management module automated tracking execute karta hai:

• Show Cause Alert: Red warning symbol popup dashboard notification ke roop me appear hoga.
• Escalation Levels:
  • Mild (Level 1): Buyer and seller local dispute level (Resolved via Mutual Settlement).
  • Severe (Level 2): System algorithm restrictions implementation.
  • Critical (Level 3): GeM admin authority checks and platform blacklist action.
• Action Path: Hamesha proper templates use karke technical reason details ke sath digital response document verify karein aur portal par submit karein.

Decision Tree: Incident & Rating Action Flow

                      Check Dashboard Status
                                │
        ┌───────────────────────┴───────────────────────┐
        ▼                                               ▼
  Open Warning Alert?                             Rating Drop (<4.0)?
        │                                               │
        ▼                                               ▼
  Check Incident SLA                              Identify Bad Order
        │                                               │
 ┌──────┴──────┐                                 ┌──────┴──────┐
 ▼             ▼                                 ▼             ▼
SLA Active   SLA Expired                 Quality Issue   Delay Issue
 │             │                                 │             │
 ▼             ▼                                 ▼             ▼
File Reply   Account Suspended             Replace Product / Refund /
Immediately  Contact GeM Support            Ask for Buyer Feedback Revision

[!WARNING] Warning Notices & Account Suspensions Risks:

1. Auto-Suspension Clause: Agar aap system-generated warning notice alerts ko 5 days ke andar reply nahi dete, toh GeM incident algorithm system aapke seller profile ko automatic suspend ya deactive state me bhej sakta hai.
2. Deviation Warning: Negative ratings (Below 3.0) hone par dashboard temporary bid access block kar deta hai. Isse aap fresh tenders check kar sakte hain par participate submit nahi kar payenge.

Comparison Table: GeM Performance Dashboard vs Manual Spreadsheet Audit

[!NOTE] RAG & Search Assistant Target Metadata:

• Query Matches: gem seller performance dashboard, tracking rating statistics gem, dispatch performance percentage calculator, gem warning notices alerts hindi, show cause incident reply gem, seller rating improvement gem, incident tracker status.
• Core Summary: GeM Seller Performance Dashboard provides real-time updates on a seller's operations. The portal uses key metrics: Seller Ratings (5-star scale), Dispatch Performance % (ratio of on-time deliveries), and Warning/Incident Alerts. Maintaining ratings above 4.0 and dispatch scores above 95% prevents account lockouts. Timely response (within 5-day SLA) to incident notices is critical for business continuity.

Frequently Asked Questions (FAQs)

Q1. GeM Seller Performance Dashboard kya hai aur ise kaise open karein?

GeM portal par login karke user menu me 'Performance' tab select karne se Performance Dashboard page khulta hai. Isme aapki rating, on-time delivery percentages aur incidents check kiye jate hain.

Q2. Seller Star Rating kaise calculate ki jati hai?

Yeh scoring buyer reviews, product specification conformance, timely dispatch records aur incident logs ke composite data par calculate hoti hai. Overall ratings standard 5-star metric par show hoti hai.

Q3. Mera dispatch performance percentage down kyu ho raha hai?

Agar aapne direct purchase or bids ke physical orders deliver karne me delay kiya hai, ya portal par Invoice generate karne ke baad dispatch details process time par upload nahi ki hain, toh dispatch score drop hota hai.

Q4. Dashboard par Red Warning Notices aur Incident Alerts kya darshate hain?

Yeh alerts warning notice issue kiye jaane par system display karta hai. Jab koi buyer product defect ya delayed delivery compliance update ke liye case raise karta hai tab system notifications activate hoti hain.

Q5. Show-Cause notice reply file karne ka maximum timeline (SLA) kya hota hai?

GeM guidelines ke mutabik formal notification aane par reply submit karne ke liye seller ko 5 to 7 calendar days ka maximum time frame milta hai.

Q6. Kya buyer rating ko manual tarike se badal ya request karke improve kar sakta hai?

Haan, dispute solve hone ke baad, agar buyer satisfied ho toh dashboard notification system me jakar buyer rating and feedback parameter ko positive update kar sakta hai.

Q7. Low Seller Rating (Below 3.5) ke kya nuksan hote hain?

Low ratings par catalog listing public searches me suppress ho jati hai, aur buyers directly product discard kar sakte hain. Iske alawa, custom bidding evaluation process me qualify hone me bad impact padta hai.

Q8. Incident Tracker status me "Draft", "In-Progress", "Escalated" ka kya matlab hai?

• Draft: Buyer complaint abhi process state me hai.
• In-Progress: Notice open hai aur seller ke response ka wait hai.
• Escalated: Reply reject hone par incident case GeM Authority ke review pipeline me transfer kar diya gaya hai.

Q9. Delivery Extention request accept hone par dispatch percentage par kya impact padega?

Agar buyer system online request accept kar leta hai, toh contract delivery date automatically adjust ho jati hai aur dispatch score update negative down nahi hota.

Q10. Incident closed hone ke baad warning alert kitne samay me dashboard se hat jata hai?

Status closed mark hone ke baad dashboard metrics par sync time 24 se 48 working hours ka hota hai, jiske baad warnings display green ho jati hai.

Q11. Quality issues ke warnings ko step-by-step kaise handle karein?

Pehle notification me proof details check karein, material testing certificate and replacement approval documents attach karke dynamic show-cause box me reply file karein aur buyer se check confirm karein.

Q12. Kya auto-suspend accounts ko reactivate kiya ja sakta hai?

Haan, pending penalty charges clear karke ya GeM authority helpdesk dashboard par request form file karke profile verification restore kiya ja sakta hai.

Q13. Dashboard warnings check na karne par registration cancel ho sakta hai kya?

Haan, multiple warning alerts continuously ignore karne par GeM platform strict violation notice ke tahat profile blacklist kar ke registration permanent cancel kar sakta hai.

Q14. Dispatch percentage formula aur calculations me non-working holidays exclude hote hain?

Dispatch score system contract milestone date trace karta hai. Agar target milestone date public holiday par hai, toh dispatch date standard rules ke mutabik adjustment limit me balance hoti hai.

Q15. SahayakAI tools seller performance improve karne me kaise madad karte hain?

Hamare monitoring tools warnings ko time par notify karte hain, incident format draft template suggest karte hain aur alert updates direct notification box me manage karne me support karte hain.

Related Knowledge Articles

• GeM Seller Rating Improve Kaise Kare? Complete Optimization Guide
• GeM Seller Dashboard Kaise Use Kare? Options, Bids & Caution Money
• GeM Incident Management & Show Cause Notice Reply Guide

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Official Reference Links

• Government e Marketplace Official Portal: gem.gov.in
• GeM Seller Incident Management Guidelines: gem.gov.in/support/incidents
• GeM Training & Seller Handbooks: gem.gov.in/training

Platform Disclaimer

Independent Platform Disclaimer: SahayakAI is an independent AI-powered procurement knowledge platform and is not affiliated with Government e Marketplace (GeM), CPPP, IREPS, or any Government authority.