Setting up a seller profile on the Government e-Marketplace (GeM) portal can sometimes run into validation checks or database sync errors. Understanding how to resolve these blockers quickly keeps your registration on track.
This guide lists the most common GeM registration errors and explains how to solve them.
Important Compliance Disclaimer
SahayakAI is an independent, private helper platform. We are not affiliated with, authorized, or officially connected with the Government e-Marketplace (GeM Portal) or the Government of India. Official support tickets must be filed directly on https://gem.gov.in.
Common Errors & Troubleshooting Solutions
1. "PAN Name Mismatch" or "Validation Failed"
This error occurs when the business name entered on the GeM portal does not match the name on the PAN card.
- The Cause: Spelling differences, spacing issues, or mismatching abbreviations.
- The Solution: Verify your official name in the Income Tax database. Enter the name exactly as printed on the PAN card, matching all characters and spaces.
2. "Udyam Verification Failed" or "Record Not Found"
This error occurs when the GeM portal cannot fetch Udyam certificate details from the Ministry of MSME database.
- The Cause: Recently updated certificates, database sync lag, or typing errors.
- The Solution: Double-check your Udyam Registration Number format. If you recently updated details on the Udyam portal, wait 48 hours for the national databases to sync before verifying on GeM.
3. "Aadhaar OTP Not Received"
This error occurs when the registration system fails to deliver the verification OTP to your mobile phone.
- The Cause: The mobile number entered does not match the number linked to your Aadhaar card, or system network lag.
- The Solution: Check your Aadhaar registration status on the UIDAI portal to confirm which mobile number is linked to your card.
Best Practices to Avoid Validation Failures
- Check spelling across all documents: Ensure details on PAN, Udyam, and GST match exactly (including spacing and full stops).
- Verify Bank Accounts: Ensure your caution money is deposited using net banking from your registered business bank account. Do not pay using third-party accounts.